Delivery and payment

KAIZEN furniture is made to order: in the selected fabric, color, configuration, and size. Therefore, payment and delivery terms are agreed upon before the product is put into production and are recorded in the specification before the order.

We inform you in advance about the cost of the furniture, the estimated production time and available delivery methods. After the production is completed, the order undergoes quality control, is packed and transferred to the customer or carrier.

Order payment

Payment for KAIZEN furniture takes place in two stages:

70% — prepayment after order approval;
30% — final payment before delivery of finished furniture.

Before making an advance payment, we agree:

model and equipment;
exact dimensions;
fabric, color or print;
material and color of the legs;
number of products;
additional options;
total cost;
estimated production time;
previous delivery method.

After receiving the prepayment, the order is transferred to production. The final payment is made after the completion of manufacturing and inspection of the product, but before it is shipped or handed over to the customer.

Other payment methods may be agreed separately for corporate, project or international orders.

Payment methods

You can pay for your order:

on account for an individual;
on an account for a legal entity or individual entrepreneur;
in another way previously agreed with the manager.

After payment, you must send the manager a payment confirmation so that the order can be transferred to the next stage.

When the order is put into production

Production begins after two conditions are met:

all order specifications are agreed upon;
prepayment received.

If after production starts, the customer changes the dimensions, fabric, print, design, or packaging, the cost and production time may be revised.

Some changes may not be possible if materials have already been purchased, fabric has been cut, a custom print has been applied, or a frame has been made.

Production time

Up to 6 weeks — production of standard products in plain fabric.

Up to 8 weeks — production of standard products in fabric with an original print.

8–12 weeks — development and production of individual furniture according to your drawing or design project.

The final production time depends on:

furniture categories;
dimensions and configuration;
complexity of the design;
availability of selected fabric;
use of the author’s print;
number of products;
production loading;
the need to develop a non-standard solution.

The manager will inform you of the current deadline before making the prepayment. It will start to be calculated after the final approval of the package and receipt of payment.

If the furniture is needed before the salon opens, renovations are completed, moving, photoshoots, or another specific date, please let us know at the beginning of the order discussion.

Preparing furniture for shipment

The finished product is inspected before packaging.. We control:

compliance with the agreed model;
dimensions and configuration;
fabric, color and print;
quality of seams;
completeness;
structural stability;
the operation of mechanisms;
external condition of the furniture.

Once the product is ready, the manager will send photos or videos of the finished order.

For transportation, furniture is protected with packaging materials according to the type, dimensions, and transportation route.

Delivery across Ukraine

KAIZEN furniture is delivered throughout Ukraine. The delivery method is agreed individually depending on the type of product, order volume and city of receipt.

Available delivery methods:

New mail — delivery to the cargo compartment or address delivery to the specified address.
Reloading — delivery by passing transport to your address WITHOUT unloading and WITHOUT bringing into the premises.
Pickup — from KAIZEN production in the city of Berdychiv by prior agreement.
Delivery by KAIZEN transport — available for large complex orders by prior arrangement. The possibility of such delivery depends on the city, order volume, and logistics.

The delivery method depends on:

product dimensions;
number of packaging places;
cities of receipt;
needs for address delivery.

Upholstered furniture has a significant volume, so when calculating transportation, not only the actual weight, but also the dimensions of the packaged order are taken into account.

Shipping cost

Delivery is NOT included in the price of the furniture.. Its cost is calculated separately and depends on:

transport company tariffs;
cities and addresses of receipt;
dimensions and weight of the order;
number of packaging places;
type of delivery;
the need for additional packaging;
cargo insurance;
sliding, lifting or folding.

A preliminary cost can be determined before shipment. The carrier’s final rate can be formed after measuring and weighing the packaged cargo.

Address delivery

If you choose delivery directly to your address, KAIZEN offers several options depending on the volume of the order and your needs.

Courier delivery by Nova Poshta
Furniture is delivered by a Nova Poshta courier to the specified address. The list of services (moving, lifting to the floor, etc.) is determined by the carrier’s terms and conditions and is paid for according to its tariffs.

Delivery by freight
Furniture is delivered to your address by passing transport without unloading the vehicle and without bringing the products into the premises.

Delivery by KAIZEN transport
For large complex orders, delivery by our transport is possible by prior arrangement. At an individual rate, we will deliver the furniture to the address, unload, move it into the premises, install the products, and remove the packaging materials after assembly.

Lifting, sliding and folding

In most cases, KAIZEN furniture is delivered already assembled and does not require additional assembly.

If the product is delivered disassembled, we provide detailed instructions that make it easy to assemble yourself.

If necessary, we can arrange for a KAIZEN master to come and assemble the furniture. The service is provided by prior arrangement only and is paid separately.

For complex furnishing projects, it is possible to perform a full range of works: delivery, lifting, moving, assembling and installing furniture by our master. The cost of such services is calculated individually.

The cost of lifting, sliding and folding can be affected by:

floor;
availability and size of a freight elevator;
dimensions and weight of the product;
difficulty of installation.

Before placing the order, we recommend checking:

the width of the entrance door;
height and width of corridors;
elevator dimensions (if available);
the width of staircases and turns;
the possibility of unhindered access to the premises;
possibility of freight transport access.

KAIZEN is not responsible for the inability to insert the product if the dimensions of the passages have not been checked or provided in advance.. If the dimensions of the aisles do not allow furniture to be brought into the room, additional work or a second visit will be paid separately.

Pickup

Furniture pickup is possible on production KAIZEN in the city of Berdychiv only after confirming the readiness of the order and prior approval of the date and time with the manager.

Before arrival, we recommend making sure that the vehicle matches the dimensions of the products and the number of packaging spaces.

Upon receipt, the customer or his representative checks:

external condition of the packaging;
number of packaging places;
completeness of the order;
availability of supporting documents.

After the furniture is delivered, the responsibility for its proper placement, fixation, and safe transportation by its own transport passes to the customer.

Delivery to Europe

KAIZEN delivers furniture to European countries. The delivery method is selected individually depending on the country of destination, order volume, and product dimensions.

For international delivery we use:

New mail — for small orders at the carrier’s international rates.
International transport companies — for large or complex orders.
Reloading — subject to the availability of an appropriate logistics route and depending on the country of destination.

International delivery is calculated individually taking into account:

countries and cities of receipt;
dimensions and weight of the cargo;
number of packaging places;
the chosen method of transportation;
packaging costs;
insurance (if necessary);
customs clearance;
taxes and fees of the receiving country;
address delivery.

Delivery is carried out to all European countries. The cost of international transportation is calculated in euros.

Before placing an international order, the manager will inform you of the estimated delivery time, a list of required documents, and the procedure for paying for transportation. Customs duties, local taxes, and other mandatory fees are paid in accordance with the legislation of the receiving country.

How to accept furniture

When receiving your order, be sure to inspect the packaging and the parts of the furniture available for inspection before signing the documents and confirming receipt of the shipment.

Check:

number of packaging places;
integrity of the outer packaging;
no tears, dents, punctures and traces of wetting;
the condition of visible parts of the furniture;
matching model, fabric and color;
the presence of legs, cushions, fasteners and other components;
accompanying documents.

If you find damage to the packaging or furniture, do not acknowledge receipt of the shipment. Report the damage to the carrier employee and immediately contact the KAIZEN manager for further resolution of the situation.

After confirming receipt of the shipment, the carrier may refuse to accept claims for damage, so we recommend that you perform an inspection before completing the delivery procedure.

Do not throw away the packaging until you have fully inspected the product. If it is not possible to fully inspect the furniture upon receipt, take a photo or video of the packaging from all sides before opening it.

What to do if damage occurs during delivery

If you find damage to the packaging or furniture, DO NOT acknowledge receipt of the shipment. Report the damage to the carrier employee and immediately contact the KAIZEN manager for further resolution of the situation.

After confirming receipt of the shipment, the carrier may refuse to accept claims for damage, so we recommend that you perform an inspection before completing the delivery procedure.

ALGORITHM OF ACTIONS:

do not complete the acquisition without fixing the problem;
take photos and videos;
notify the transport company employee;
draw up a damage report or claim according to the carrier’s rules;
save the packaging, invoice and other documents;
contact the KAIZEN manager immediately.

In the message, please specify:

order number;
shipping bill number;
description of the damage;
packaging photos;
photographs of furniture;
copy of the carrier’s act.

Do not attempt to repair the product yourself until further action has been agreed with KAIZEN.

Dresignation for business and project orders

For interior designers, architectural offices, hotels, restaurants, offices, salons, and other commercial facilities, delivery terms are agreed individually at the order placement stage.

For complex projects, we can organize:

phased delivery in accordance with the project implementation schedule;
delivery in several batches;
delivery directly to the site at the agreed day and time;
lifting, moving, assembling and installing furniture;
coordination of delivery with the responsible person at the facility.

The cost and format of logistics depend on the volume of the order, the place of delivery, the number of products and the required additional services and are calculated individually.

Frequently asked questions

Is delivery included in the price of the furniture?

No, shipping is calculated separately and is not included in the price of the furniture. It is paid at the carrier’s rates or according to the agreed delivery method.

When do I need to pay for my order?

A 70% prepayment is made after the order specifications are approved. The remaining 30% is paid after production is completed and before shipment.

Can I pay for furniture upon receipt?

No, custom-made furniture is only shipped after full payment.

How much does delivery cost?

The cost of delivery is determined by the carrier’s tariffs or in accordance with the agreed delivery method. The price depends on the dimensions of the product, the number of packaging places, the city of receipt and the selected method of transportation.

Can I order delivery directly to my apartment?

Yes. We can organize address delivery by Nova Poshta courier, delivery by loading or delivery by KAIZEN transport. The availability of the service and its cost are agreed individually.

Is assembly included in the delivery?

No. Assembly is not included in the delivery price. If you need furniture assembled, this must be agreed with the manager before placing the order.

Can I pick up the furniture myself?

Yes. You can use self-pickup from KAIZEN production in Berdychiv after confirming the readiness of the order and agreeing on the time of receipt.

Do you deliver furniture abroad?

Yes. We provide international delivery to European countries by prior arrangement. The cost and delivery times are calculated individually.

What to do if the furniture is damaged by the carrier?

Record the condition of the packaging and furniture, draw up a report together with the carrier representative and immediately notify the KAIZEN manager.

How to calculate shipping?

To receive a preliminary calculation, please inform the manager:

model name;
number of products;
dimensions or configuration;
delivery city;
preferred delivery format;
floor;
availability of a freight elevator;
the need for filing and folding.